My new article, “Do not start AI transformation with a chatbot: where the first business value really comes from”, has been published on Fintech Insider.
It explains why chatbots, knowledge-base search, and OCR make sense only when they answer a concrete business need. The first results often come not from a fashionable tool, but from the cost of manual work, the cost of errors, and the economics of the process as a whole.
What the article covers
- how to assess the cost of manual work before choosing an AI tool;
- why the cost of an error can matter more than the number of automated actions;
- how to look at process economics as a whole;
- where to start AI transformation if not with a chatbot.
Read the full article on Fintech Insider: Do not start AI transformation with a chatbot: where the first business value really comes from.
